Last Updated: June 1, 2024
At Willow Pasture, we want you to be completely satisfied with your purchase. This Refund Policy outlines our procedures for returns, refunds, and exchanges. By making a purchase on our website, you agree to the terms of this policy.
This Refund Policy applies to the following products and services purchased directly from Willow Pasture:
Due to the nature of digital products, we generally do not offer refunds on digital downloads once the download has started or been completed. However, if you experience technical issues that prevent you from accessing the digital content, please contact our customer support team within 7 days of purchase for assistance.
For online styling consultations, you may cancel or reschedule without penalty up to 48 hours before your scheduled appointment. Cancellations made less than 48 hours before the appointment may be subject to a cancellation fee of 50% of the consultation price. If you miss your appointment without prior notification, you will not be eligible for a refund.
If a styling consultation does not take place due to technical issues on our end or unavailability of our stylist, we will offer you the option to reschedule or receive a full refund.
Personal styling packages may be cancelled with a full refund within 14 days of purchase, provided no services have been rendered. If you have already received part of the services included in your package, we will issue a prorated refund for the unused portion, less a 20% administrative fee.
For styling courses, we offer a 14-day satisfaction guarantee from the date of enrollment. If you are not satisfied with the course content, you may request a refund within this period, provided you have not completed more than 25% of the course material. Refund requests made after the 14-day period or after completing more than 25% of the course will not be honored.
For subscription services, you may cancel your subscription at any time. However, refunds are only issued as follows:
To request a refund, please contact our customer service team through one of the following methods:
Please include the following information in your refund request:
We will process your refund request within 5 business days of receiving all necessary information. Once approved, refunds will be issued to the original payment method used for the purchase. Please allow additional time for the refund to appear on your account statement:
Products or services purchased at a discount or as part of a promotional offer may have different refund terms. Any special refund conditions will be clearly communicated at the time of purchase.
If the product or service was purchased as a gift, refunds will be issued to the original purchaser unless otherwise specified. The gift recipient may need to coordinate with the purchaser to process a refund.
If you experience technical difficulties that prevent you from accessing or using our products or services, please contact our technical support team at [email protected] before requesting a refund. In many cases, we can resolve technical issues without processing a refund.
The following products and services are non-refundable:
For digital products and services, we do not offer exchanges. However, if you wish to upgrade to a higher-tier service or package, you may apply the value of your original purchase toward the new item. Please contact our customer service team to arrange an upgrade.
We reserve the right to cancel or reschedule services due to unforeseen circumstances, technical issues, or stylist unavailability. In such cases, we will notify you as soon as possible and offer you the choice of rescheduling or receiving a full refund.
Willow Pasture also reserves the right to refuse a refund request if we have reason to believe the request is fraudulent, abusive, or in violation of our Terms and Conditions.
This Refund Policy does not affect your statutory rights as a consumer under UK law. Consumers in the European Union and the UK have the right to withdraw from certain contracts within 14 days without giving any reason (cooling-off period). However, this right does not apply to all types of products and services, including:
For more information about your statutory rights, please contact your local consumer protection agency.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
If you have any questions about our Refund Policy, please contact us at:
Willow Pasture
6 Faye Square
Port Evaburgh, RG14 2EL
United Kingdom
Email: [email protected]
Phone: +44 660 423 9632